🔒 Privacy Policy
Pest Free Gone – The Silent Destroyer Protocol
Last updated: July 4, 2026
Your privacy is important to us. This Privacy Policy explains how Pest Free Gone ("we", "us", or "our") collects, uses, discloses, and safeguards your personal information when you purchase, download, or interact with The Silent Destroyer Protocol (FM‑GHOST‑02) and visit our website pestfreegone.com.
By using our website or purchasing our digital products, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We only collect information necessary to deliver your purchase and support your experience. This may include:
- Personal identification information: Name, email address, and billing address (as provided during checkout).
- Transaction information: Purchase date, order ID, and product(s) bought. We do not store full credit card numbers or sensitive payment details on our servers.
- Communication data: Any information you provide when contacting us via email (e.g., support requests, refund inquiries, photos submitted for the "Show Me You Tried" guarantee).
- Technical data (automatically collected): IP address, browser type, device information, pages visited, and referring URL – collected via standard server logs and analytics tools.
📌 Note on photos for refunds: If you request a refund under our 60‑Day "Show Me You Tried" Guarantee, you may voluntarily submit photos of your termite treatment progress. These images are used solely to verify eligibility and troubleshoot your situation. They are never shared publicly, sold, or used for marketing purposes.
2. How We Use Your Information
We use the collected information for the following purposes:
- To fulfill your order – deliver the digital product (PDF download link) to your email address.
- To provide customer support – respond to your questions, troubleshoot issues, and process refund requests.
- To send transactional emails – order confirmations, download links, and important product updates (e.g., new editions, safety alerts).
- To improve our products and website – analyze aggregated usage data to understand how customers interact with our content.
- To comply with legal obligations – maintain transaction records for tax and accounting purposes as required by law.
We will never sell, rent, or trade your personal information to third parties for their marketing purposes.
3. Cookies & Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience. These include:
- Essential cookies: Necessary for the website to function (e.g., maintaining your session during checkout).
- Analytics cookies: Help us understand how visitors use our site (e.g., Google Analytics). These collect anonymized data such as page views and time on site.
- Functional cookies: Remember your preferences (e.g., countdown timer display, recently viewed content).
You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
4. Third‑Party Service Providers
We may share your information with trusted third‑party services that help us operate our business. These providers are contractually obligated to protect your data and use it only for the services we request. They include:
- Payment processors (e.g., Stripe, PayPal) – to process your payment securely. We do not see or store your full credit card number.
- Email delivery platforms (e.g., ConvertKit, Mailchimp) – to send transactional emails and product updates. You can unsubscribe from marketing emails at any time.
- Website analytics (e.g., Google Analytics) – to understand visitor behavior in aggregate.
- Cloud storage & hosting – to host our website and deliver digital files.
We carefully select partners who comply with data protection regulations (including GDPR where applicable).
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL/TLS encryption for all data transmitted between your browser and our servers.
- Secure, password‑protected access to our administrative systems.
- Regular security reviews and updates to our website and infrastructure.
However, no method of electronic transmission or storage is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, or as required by law:
- Order and transaction data: Retained for a minimum of 7 years for tax and accounting compliance.
- Support emails and refund requests: Retained for 2 years after your last interaction, to maintain a complete customer service history.
- Marketing email lists: You can unsubscribe at any time via the link in any marketing email we send. Once unsubscribed, your email is suppressed from future marketing campaigns.
7. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Right to access – request a copy of the personal information we hold about you.
- Right to rectification – correct any inaccurate or incomplete information.
- Right to erasure ("right to be forgotten") – request deletion of your personal data, subject to legal retention obligations.
- Right to restrict processing – limit how we use your data in certain circumstances.
- Right to data portability – receive your data in a structured, commonly used format.
- Right to object – object to processing for direct marketing or legitimate interest purposes.
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 calendar days.
8. International Data Transfers
Our website is hosted in the United States, and our team operates from the US. If you are located outside the US (for example, in the European Union), please be aware that your information will be transferred to and processed in the United States. We take steps to ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable law.
9. Children's Privacy
Our products and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately so we can delete it.
10. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:
- The right to know what personal information we collect, use, disclose, and sell (we do not sell personal data).
- The right to request deletion of your personal information.
- The right to non‑discrimination for exercising your privacy rights.
To exercise your CCPA rights, email us at [email protected] with the subject line "CCPA Request".
11. European Economic Area (EEA) – GDPR
For users in the EEA, we process your personal data under the following lawful bases:
- Contractual necessity – to fulfill your product purchase and provide customer support.
- Legitimate interest – to improve our products and website, and to protect our business from fraud.
- Consent – for marketing emails, which you can withdraw at any time.
If you have concerns about our data practices, you have the right to lodge a complaint with your local data protection supervisory authority.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. The "Last updated" date at the top of this page indicates when the latest changes were made. We will notify you of material changes by email (if you have provided one) or via a prominent notice on our website.
Your continued use of our website or products after any changes constitutes your acceptance of the revised Privacy Policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please reach out:
📡 FM‑GHOST‑02 Support: If you need help with The Silent Destroyer Protocol, troubleshooting your termite defense, or initiating the "Show Me You Tried" guarantee process, email us at the address above. We're here to help you build your fortress.